Position Overview 

Keshet is seeking a talented Salesforce Administrator to help bring our Data and Systems team to the next level. Keshet uses Salesforce.com (with NPSP) to manage and evaluate its program implementation, fundraising, and communications efforts. Through Salesforce, Keshet , records, tracks, and analyzes data on constituents, partners, donors, and programs. Additionally, a variety of applications and tools are used to collect information about and communicate with the Keshet community, such as forms, surveys, and e-blasts.

Keshet is currently in the process of significantly overhauling our Salesforce instance in partnership with an experienced consulting team. The Salesforce Administrator will play a key role in this project. The project includes rebuilding all rollup fields, transitioning all users to Lightning, and improving fundraising processes.

This dynamic position is responsible for helping Keshet pursue its mission by supporting staff across the organization, ensuring data quality, implementing third-party Salesforce integrations (primarily FormAssembly), and customizing Salesforce to meet Keshet’s evolving needs. The Salesforce Administrator is supervised by the Director of Data and Constituent Relationship Management (CRM).

This position can be remote or based out of Keshet’s Boston, Chicago, New York City, or San Francisco office.

About Keshet

At Keshet, we work for the full equality of all LGBTQ Jews and our families in Jewish life. We turn values at the heart of Judaism – equality, inclusion, and human dignity – into action in Jewish communities because when we stand by and allow LGBTQ Jews to be excluded, we hold all of Jewish life back from reaching its full potential. We equip Jewish organizations with the tools to build LGBTQ-affirming communities, create spaces in which queer Jewish teens feel valued, and mobilize for LGBTQ rights nationwide. See our new video on the history of Keshet and learn about one of our signature programs.

As an organization that teaches the importance of proactive LGBTQ inclusive messages and actions, Keshet recognizes the similar need to make our commitment to racial equity and justice clear and explicit. We commit to embed a racial equity and justice lens into Keshet’s leadership and staff structure, political analysis, organizational policies, communications, and program content.

Keshet’s national office is in Boston with offices as well in San Francisco, Chicago and New York and staff working remotely from multiple additional locations.

Responsibilities

The Salesforce Administrator is charged with strengthening Keshet’s capacity to collect and use data, build more efficient systems, and innovate.

The key day-to-day responsibilities of this role include:

• Improve user experience through the creation and modification of page layouts, record types, and fields
• Provide end-user support, including: troubleshooting, creating and modifying reports and dashboards, and conducting batch data uploads
• Partner with internal teams at Keshet to understand and analyze their business processes and provide Salesforce solutions to support them
• Build Keshet staff capacity by training new staff and interns in Salesforce skills and Keshet protocol
• Assist in the creation of user documentation
• Enhance Keshet’s communication with constituents by designing new and modifying existing forms through FormAssembly
• Monitor and troubleshoot integration of 3rd party apps, including advocacy platform, payment processor, and accounting system
• Oversee weekly data backups
• Additional responsibilities as needed

Qualifications

• Passionate commitment to data and to Keshet’s vision and mission of advancing LGBTQ equality in Jewish life.
• 3+ years of relevant work experience
• 1+ year of Salesforce administration experience (NPSP preferred) or 6 months of administration experience coupled with at least one Salesforce certification
• Salesforce Platform App Builder and/or Administrator and/or Nonprofit Cloud Consultant certification a plus
• Experience designing, implementing, and improving systems or business processes
• High level Excel proficiency
• Experience with DemandTools preferred
• Familiarity with FormAssembly preferred
• Basic SQL/SOQL, CSS, HTML, and/or, JavaScript knowledge a plus
• Ability to prioritize multiple competing projects while adhering to deadlines
• Keen eye for detail and strong organizational skills
• Team player who enjoys working in a highly collaborative work environment
• Comfortable with the ambiguity that sometimes occurs in a fast-paced, and flexible enough to meet changing demands
• Commitment to bring a racial justice and gender equity lens to programs/work products as well as staff culture
• Ease working with colleagues in multiple geographic locations and using technology to facilitate daily work and collaborative projects

Compensation

Salary range is $60,000 to $75,000 per year, commensurate with experience.

Keshet offers a competitive benefits package, and a fast paced, purpose-driven, and fun work environment.

To Apply

If you are interested in this position, you can apply here.

Frequently cited statistics show that women, trans, and non-binary people, as well as other structurally marginalized groups apply to jobs only if they meet 100% of the qualifications. Keshet encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Applications will be accepted on a rolling basis until we find the right candidate for the position.

Keshet Equal Employment Opportunity

Keshet is dedicated to building a culturally diverse and pluralistic staff. Keshet provides equal opportunity to all people regardless of race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, gender identity and expression, marital status, veteran status, disability, or any other proscribed category set forth in federal or state regulations. This policy applies to all employees and candidates for employment.